1. DESIGNERBOX IN A FEW WORDS
2. ORDERS AND PAYMENT
3. PROUCTS AND AVAILABILITY
5. RETURNS AND REFUNDS
6. MY ACCOUNT AND PERSONAL INFORMATION
1. DESIGNERBOX IN A FEW WORDS
By facilitating direct sales and developing strong editorial content, Designerbox has been challenging traditional distribution methods and promoting accessible design since 2012.
Designerbox is now accelerating its developments and as of January 2019 is the first international platform for the sale and promotion of exclusively independent design and interiors talents. Ethical, fair trade, transparent… This is a platform that places creativity at the very heart of its business model, because behind each and every object lie the knowledge and skills of a unique creator, and that is what makes us stand out.
2. ORDERS AND PAYMENT
How to track my order?
You can track your orders in real time. We will send you two automatic tracking emails, the first one at the validation of your order and the second one when your order has been shipped by the seller. If you do not receive these emails, please check your unwanted emails as well as the email address you provided.
If you have a customer account, it is possible to follow the status of your current orders by selecting your order from your customer area, in the "My Orders" section.
Your orders can have the following status:
- Paid: Once your order has been registered and your payment authorized, your order goes to "Paid" status which automatically generates a validation email.
- In preparation: Your order has been transmitted to the seller. Once your items are available, they are carefully prepared and packaged for shipment.
- Shipped: Your order has been shipped by the seller and picked up by the carrier.
I did not receive my order confirmation or shipping email
First check the email address registered on your customer account. If the e-mail address is correct, remember to also check your junk mail. Our e-mails can sometimes hide there!
How do I access my order details?
To get the details of your order, go to your Designerbox account, in the "My Orders" section and everything will be there (Invoices, details of your orders and their shipping status)!
What payment methods do you accept?
An order on our website can be paid by credit card (Accepted cards: CB/VISA/MASTERCARD).
Is my payment secure?
Designerbox takes the security of your data very seriously and uses SSL secure payment technology. Your personal data and your means of payment are encrypted as they pass from your browser to our payments processor MangoPay.
As soon as you’ve made an order on our Internet site, the URL begins with “https", which means you’re connected to our safe server. Some browsers designate this type of connection with a closed padlock or key symbol.
Is it possible to use several promotional codes for the same order?
No, on principle, this is not possible. Our promotional offers cannot be cumulated. Subscriber’s discounts cannot be combined with other discount vouchers.
My discount code doesn't work. What shall I do?
Are you sure you have entered your discount code in the appropriate field?
If it is valid, a new line will appear under your shopping cart, indicating the amount of the discount.
The code must be entered at the moment you confirm your purchase, in the dedicated box in your basket.
If it still doesn’t work, contact us at firstname.lastname@example.org or by phone at 01 73 30 56 69, with your code and the product you want to buy, and we’ll find a solution as quickly as possible.
3. PRODUCTS ET AVAILABILITY
How do i know which products are available?
A product’s availability is flagged up on its page, just below the "Add to basket" button. The product is either immediately available ("In stock"), or available within a period indicated in weeks in the product sheet ("Shipped within X weeks"). You still have the possibility to add it to your cart and to buy it in order to reserve it.. It will be sent to you within the time-frame mentioned.
Thus, the delivery time varies according to the production time of the ordered article. Some products are produced on demand – see the availability and delivery details on the specific product sheet.
I need more information about a product
Our product sheets are as detailed as possible and should give you all the information you need. You will find all these details in the "PRODUCT FEATURES" section.
You can also find out more about the designer of the item in the "DISCOVER THE DESIGNER" section.
How can I leave feedback for the sender?
Once you’re received your item, you’ll receive an email asking you for your feedback about it.
All comments are moderated before appearing on the site.
What is Designerbox's delivery area?
Sellers define their own delivery area. Please refer to the Shipping and Returns section on the product sheets to find out the delivery area of the products.
How long does delivery take?
The delivery time varies according to the production time of the ordered item. Some products are produced on demand, therefore users should check the availability and delivery information available on each product sheet.
Is it possible to pick up my item from the Designer's workshop?
The different delivery/pickup options are proposed at the Delivery step during your purchase. If the seller offers pickup in the workshop and lives near you, you can go directly to pick up your item by selecting this delivery method.
Once your order is ready, the seller will email you his or her exact address and will decide together on a date and time of appointment.
No payment should be made when collecting the item. The seller will be paid once the sale is completed.
Please note: no returns can be made if you pick up your item in person, so make sure that the item is suitable for you when you pick it up. If you don’t like it, don’t take it; email us at email@example.com for a refund.
How much is the shipping cost?
Delivery charges are set by each seller depending on your country of delivery, your location and the categories of items ordered.
My package was returned to the sender, what should I do?
Don't worry about it! Contact the Customer Service to organize a new delivery.
Please note: If the package was returned because the time-limit for picking up your order at a post office or parcel relay has been exceeded, you will be charged for the return shipping costs.
5. RETURS AND REFUNDS
I am not satisfied with my item and wish to return it, what should I do?
If you are not satisfied with the item, you have 14 days after receipt to retract. This period depends on the conditions of return specific to each seller but is not less than 14 days. The earlier the request is made, the faster and easier it will be processed.
To return a product:
- Go to My Account and access your order details.
- For the item in question, choose Product Return. Fill in the form, explaining the reason for the return.
- Customer service will contact you as soon as possible to guide you through the return process. Once your cancellation has been actioned, you have a maximum of 14 days to return the item. The return shipping costs are at your charge.
- Once your package is received by the seller, a confirmation e-mail will be sent to you and you will be refunded.
Please note: you are responsible for the return shipment. If the package arrives broken or damaged at the seller, you will have to file a claim with the shipping company and we cannot guarantee a full refund.
I received a damaged package
You have 48 hours to contact customer services via your account.
To make your request :
- Go to My account and access your order details.
- Opposite the item in question, choose Product Return. Fill in the form explaining the reason for your return.
- Customer service will contact you as soon as possible to talk you through your exchange or return. If the seller accepts the return, a postage slip will be provided to you to return the product free of charge.
Why is my return/refund request denied?
Your request to return an object or for a refund because it has been damaged may be refused:
- In the case of a request for retraction: the 14-day retraction period has expired
- In the case of a non-conformity or a breakage : the 48h delay of complaint is exceeded
- The non-conformity is not validated by our customer service
- You chose to collect the item in person.
How is a refund made?
When a refund is made by our customer service, the amount is credited directly to the account linked to your credit card. The time of reception of the refund depends on your bank's own deadlines.
6. MY ACCOUNT AND PERSONAL INFORMATION
How does my wishlist work?
The wishlist allows you to save your favorite items. This way you can find the items more easily.
To place an item in your wishlist
1- Go to the product page
2- Click on the small heart at the top, next to the main photo
Once the heart is filled in, the item is well registered in your wishlist accessible by clicking on the heart at the top right of the website. Please note that adding an item to your wishlist does not mean that it is reserved for you.
To remove an item from your wishlist, you must click on the little heart again to remove it. By refreshing your page, the item will disappear from your wishlist.
Is there a Designerbox loyalty program ?
Each time you buy something on our website, you will credit your loyalty account with points. 1€ = 1 point.
And 100 points = 5€ to spend on the site (excluding shipping costs).
You have 12 months to activate them. After the activation, you will have another 12 months to use them. You can find your loyalty points in the Loyalty Points section of your makers.store account.
Find your loyalty points in the Loyalty Points section of your Designerbox account. All loyalty points credited to your account for each purchase you make at Designerbox can be converted into gift vouchers at any time.
Loyalty points are applicable on products edited and sold by "Designerbox" from 1€ of purchase, and on other products ( designer shop) from 200€ of purchase in total in your cart, excluding shipping costs.
I’ve forgotten my password. What should I do?
Don't panic! We can reset your password. To do so, click on the link "Forgot your password? Click here" on your account login page.
How do I subscribe to the Designerbox newsletter?
You can subscribe to our newsletter at any time to learn about our new products and updates.
There are two ways to do this:
- When you create your account, click the box I wish to receive emails about amazing special offers from Designerbox. You can unsubscribe at any time via your account.
- By entering your email address in the relevant space at the bottom of our home page.
How do I unsubscribe from the Designerbox newsletter?
If you no longer wish to be informed of the latest Designerbox news, simply click on the link at the bottom of each of our newsletters.
You can also log into your customer account and uncheck the box I wish to receive emails about amazing special offers from Designerbox in the Personal Information section.
I’ve changed my email address. Can I still use my account?
It’s very easy to change your email address. Go to the Personal Information section of your customer account and change the address, then click on Confirm.
How can I protect my personal data?
In compliance with regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, rectify, erase and challenge your personal data as well as rights regarding the limitation and portability of your data.
You can exercise your rights by clicking on Close my Account or Reclaim my Data in the Personal Information section of your account or by contacting us at firstname.lastname@example.org
If you’ve created a customer account, you can look at and correct your personal information at any time. You can do this by logging into My Account. Click on Personal Information to make changes to your profile.